Privacy Policy

This Privacy Policy explains how Mitra Eco Exports LLP ("we", "us", "our") collects, uses, stores and protects information when you visit www.mitraecoexports.com or send us an export enquiry. We respect your privacy and handle your information responsibly.

1.Who we are

Mitra Eco Exports LLP is a natural fertilizer exporter registered in India, with its registered office at Akhya Elanza Building, #228/1, First Floor, 3rd Main, 2nd Cross, OMBR Layout, Banaswadi, Bangalore — 560043, Karnataka, India. We are the data controller responsible for your information collected through this website.

2.Information we collect

We only collect information you choose to share or that is needed to operate the site:

• Enquiry details you submit through our form — name, company name, email, phone/WhatsApp, country, city, product and quantity of interest, intended use and any message.
• Communication records when you contact us by email, phone or WhatsApp.
• Technical and usage data collected automatically, such as IP address, browser type, device, pages viewed and referring source, via cookies and analytics tools.

We do not knowingly collect sensitive personal data, and we do not require you to create an account.

3.How we use your information

• To respond to your enquiry and provide quotations, samples and product information.
• To communicate with you about orders, shipping and ongoing business.
• To operate, secure, maintain and improve our website.
• To comply with legal, tax and export-documentation obligations.

Our lawful bases are your consent, our legitimate interest in conducting and growing our export business, and compliance with legal obligations.

4.How your enquiry is processed

Our enquiry form is delivered to us through a trusted third-party form service (Formspree), which transmits your submission to our business inbox. Your details are used solely to respond to you and are not sold to anyone.

5.Sharing & third parties

We do not sell or rent your personal information. We share it only with service providers who help us run the website and our business, under appropriate safeguards. These may include our hosting provider (Hostinger), our content-delivery and security provider (Cloudflare), our form-delivery service (Formspree) and website analytics (Google Analytics). We may also disclose information where required by law.

6.International transfers

As an export business serving buyers worldwide, your information may be processed in India and in other countries where our service providers operate. We take reasonable steps to ensure it remains protected wherever it is handled.

7.Data retention

We keep enquiry and business records only for as long as needed to serve you, maintain our business relationship and meet legal or accounting requirements, after which they are securely deleted or anonymised.

8.Security

Our site is served over HTTPS with security measures in place to protect data in transit. While no method of transmission over the internet is completely secure, we take reasonable technical and organisational steps to safeguard your information.

9.Your rights

Depending on your location, you may have the right to access, correct, update or request deletion of your personal information, to object to or restrict its processing, and to withdraw consent. Buyers in the EU/EEA and UK have these rights under the GDPR/UK GDPR. To exercise any right, contact us using the details below and we will respond within a reasonable time.

10.Cookies

We use cookies and similar technologies to run the site, remember your preferences and understand how visitors use our pages. You can manage your choices through the cookie banner or your browser settings. For full details, see our Cookie Policy.

11.Children

Our website is a business-to-business export site and is not directed at children. We do not knowingly collect information from anyone under 18.

12.Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Significant changes will be reflected on this page.

13.Contact us